Case Study: Yorkshire Building Society
The nCino Bank Operating System is helping YBS optimise and digitise its commercial loan business processes in line with rising modern customer expectations, while providing a scalable and flexible technology platform to support future growth.
The Challenge
- Yorkshire Building Society (YBS) needed a solution that would help digitise the Commercial Lending Department within the organisation in line with rising modern customer expectations and be scalable enough to support future growth.
- Yorkshire Building Society sought an end-to-end digital banking platform that:
- Removes high dependency on manual and paperbased processes;
- Adapts to changes in business strategy through rapid growth and the launch of new products or services;
- Provides easy access to client information, effectively allowing for faster responses to customer needs and enquiries;
- Could be seamlessly implemented within a short period of time;
- Provides proactive and on-demand support.
The Solution
The nCino Bank Operating System was implemented in just 90 days as a result of a collaborative effort between YBS and nCino. Since going live, nCino has enabled YBS’s Commercial Lending Department to effectively eliminate all paper-based processes, experience immediate benefits to their business activity and increase their productivity.
The Results
- Achieved a phenomenal over 90 percent paperless environment;
- Reduced time to produce offer letter and facility agreements by 75 percent;
- Enhanced customer interactions;
- Created wider and richer roles for employees and cross-functional team efficiencies;
- Provided the Executive Team with advanced business intelligence reports and insight analytics;
- Reduced operational risk and improved quality.
“What we found with nCino is that it felt very much like a partnership and not just a working supplier. The people are very open, transparent and have provided a great collaborative relationship.”
- Phil Green, Head of Commercial Lending and Social Housing