Download American Banker's Digital Banking Panel

Essential Innovation: How Banks Have Transformed During COVID-19

This panel was originally delivered on Tuesday, December 8, 2020 at the American Banker's Digital Banking Conference.


About the Panel:

Today’s customers are increasingly choosing digital options and virtual services to meet their demands for a personalized, seamless banking experience. These trends have been accelerated due to COVID-19, the shift to remote work models, and the enormous pressure banks faced when they found themselves serving as the channel for one of the largest business stimulus packages the United States has ever seen. Adapting to COVID-19 was and continues to be an unprecedented experience and has permanently shifted the way banks operate, now and in the future. In this session, ConnectOne Bank CEO, Frank Sorrentino, and nCino CEO, Pierre Naudé, discuss lessons learned from the pandemic, and share key takeaways on how innovative financial institutions can embrace and implement the cutting edge tools and efficiency-creating technologies that will help them serve their customers, empower their employees, cultivate an internal culture of change and thrive in today’s increasingly competitive landscape


  • Frank Sorrentino – CEO, ConnectOne
  • Pierre Naudé – CEO, nCino
  • Moderator: Penny Crosman – Executive Editor, Technology, American Banker


Length: 30 minutes

nCino, Inc.
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