Case Study: KeyBank


KeyBank sought an end-to-end digital platform to solve its commercial lending and business banking challenges. In nCino, it found a system that combines a wealth of best-of-breed features, gained a true partner based on trust, and realized immediate results.

     


    The Challenge

    • KeyBank sought an end-to-end system that would:

      • Enable better, faster customer service;

      • Streamline and automate repetitive processes;

      • Enhance transparency and visibility into the customer;

      • Provide customers with a user-friendly online portal to collect documents and information electronically in real-time;

      • Allow business units and functions to work collaboratively together and break down silos; and

      • Support KeyBank’s goal of developing a future ready workforce.


    The Solution

    Since implementing the nCino Bank Operating System, KeyBank has experienced significant cost savings and workflow improvements, improved time to close and created a better customer experience. It has also enabled business units to work together more collaboratively and efficiently.


    The Results

    • Enabled better, faster customer service;
    • Streamlined and automated repetitive processes;
    • Improved efficiency and time to close;
    • Enhanced transparency and visibility into the customer; and
    • Fostered collaboration among business units and functions

     

    “I think the partnership with nCino has been one of the best partnerships at KeyBank. nCino has helped us tremendously with a future ready mindset. It’s allowed us to answer customers’ questions quicker, respond to client needs faster and it’s allowed us to think differently.”

    - Alicia Stone, IT Director, nCino/Salesforce Center of Excellence Manager

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